How do Initiate a return?
We get it! Sometimes products arrive damaged, defective or just weird vibes… If you experience troubles with your order we politely ask that email us at Hello@guderich.com Please attach a product demo video with your message. See below for more information on Product Demo Video requirements.
What’s A Product Demo?
It’s pretty simple. A product demo is a demonstration of the product you have concerns with. We request product demos to help customers troubleshoot as we’ve just about seen it all. Every experience may help the next person so please do not hesitate to contact us. We’re here to help!
Keep it simple as 1-2-3
Step 1: Prop your Phone up against a wall, or hold it. press record
Step 2: Grab your defective product and demonstrate on camera your concerns
Step 3: Email us and get ready for your replacement!